Frequently Asked Questions
General Information
What products do you offer?
We specialize in unique handcrafted art including wood embroidery art, art prints on paper and canvas, and 3D printed earrings. Each piece is carefully created to bring beauty and creativity to your space or wardrobe.
Do you still make custom jewelry?
No, we no longer offer custom jewelry services. We now focus on wood embroidery art, art prints, canvas prints, and 3D printed earrings.
Where are you located?
We are based in Dallas, Texas and ship throughout the United States.
Ordering & Payment
How do I place an order?
You can place an order directly through our website at zuriperle.com. Simply browse our collections, add items to your cart, and proceed to checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods through our checkout system.
Can I modify or cancel my order after placing it?
Please contact us immediately at customerservice@zuriperle.com if you need to modify or cancel your order. Once processing begins, changes may not be possible.
Processing & Shipping
Wood Embroidery Art (Sculpture)
- Processing Time: 5-7 business days
- Shipping Time: 3-5 business days via standard shipping
- Expedited Shipping: Available upon request
Art Prints on Paper
- Processing Time: 5-7 business days
- Shipping Time: 3-5 business days via standard shipping
- Overnight Shipping: Available upon request
Canvas Prints
- Processing Time: 6-7 business days
- Shipping Time: 3-5 business days via standard shipping
- Overnight Shipping: Available upon request
3D Printed Earrings
- Processing Time: 2-3 business days
- Shipping Time: 3-5 business days via standard shipping
Do you ship internationally?
Not at the moment.
How will my order be packaged?
All artwork and jewelry are carefully packaged with protective materials to ensure they arrive in perfect condition.
Can I track my order?
Yes! You'll receive a tracking number via email once your order ships. You can also log into your account to view order status.
Sizing & Customization
Can I request additional product photos?
Yes! Contact us for additional photos of any item. We're happy to provide detailed images to help you make your decision.
Returns & Exchanges
Wood Embroidery Art & Art Prints
- Return Policy: All sales are final unless artwork arrives damaged during shipping
- Damage Claims: Email us within 48 hours of delivery with photos of the damage
- Resolution: We'll arrange for replacement
3D Printed Earrings
- Return Window: 3-5 days from delivery date
- Return Options: Exchange for same product OR refund (minus original shipping costs)
- Return Process:
- Log into your account to initiate return
- Package items in original packaging with tags attached
- Ship within 3 days of delivery date
- Return Condition Requirements:
- Items must be unworn
- Original packaging required
- Tags must be attached (returns rejected if tags removed)
- Customer pays return shipping
- Processing Time: 3-5 business days after we receive your return
What items cannot be returned?
- Items returned after the return window
- Damaged or worn jewelry
- Items without original packaging or tags
What if I'm not satisfied with a custom order?
Contact us within one week of receiving your custom order. We'll discuss possible alterations, though please note that extensive changes may not always be possible.
Care Instructions
How do I care for my wood embroidery art?
- Dust gently with a soft, dry cloth
- Keep away from direct sunlight and moisture
- Handle with care to preserve the intricate embroidery work
How do I care for my 3D printed earrings?
- Clean gently with a soft cloth
- Store in original packaging when not wearing
- Avoid exposure to harsh chemicals or excessive moisture
How should I care for my art prints and canvas?
- Frame prints on paper for longevity
- Keep away from direct sunlight to prevent fading
- Canvas prints can be hung immediately and are ready to display
Technical Support
I'm having trouble with the website. Who can help?
Contact us at customerservice@zuriperle.com or 404-934-5103 and we'll assist you with any website issues.
Can I see more photos of a product?
Contact us for additional photos of any item. We're happy to provide detailed images to help you make your decision.
Contact Information
How can I reach you?
- Email: customerservice@zuriperle.com
- Contact Form: Contact
- Phone: 404-934-5103
- Business Hours: Mon - Sat 10am - 5pm
- Response Time: We typically respond within 24 hours
Do you have a physical store?
Not at this time
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Have a question not covered here? Don't hesitate to reach out through our contact page. We're always happy to help!