Frequently Asked Questions
General Information
What products do you offer?
We specialize in unique handcrafted art including wood embroidery art, art prints on paper and canvas, and 3D printed earrings. Each piece is carefully created to bring beauty and creativity to your space or wardrobe.
Do you offer custom commissions?
Yes! We offer custom wood embroidery art commissions. You can schedule a free consultation through our contact page to discuss your vision, and we’ll work with you to create a personalized piece of handcrafted art. Please note that commission timelines vary depending on complexity and current order volume.
Do you still make custom jewelry?
No, we no longer offer custom jewelry services. We now focus on wood embroidery art, art prints, canvas prints, and 3D printed earrings.
Where are you located?
We are based in Frisco, Texas and ship throughout the United States.
Do you offer gift cards or gift certificates?
Please contact us for information about gift options. We’re happy to help you find the perfect gift for any occasion.
Ordering & Payment
How do I place an order?
You can place an order directly through our website at zuriperle.com. Simply browse our collections, add items to your cart, and proceed to checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods through our checkout system.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment systems. We do not store your credit card information on our servers.
Can I modify or cancel my order after placing it?
Please contact us immediately at customerservice@zuriperle.com if you need to modify or cancel your order. Once processing begins, changes may not be possible.
Do you offer wholesale or bulk pricing?
Please contact us to discuss wholesale inquiries or bulk orders. We’re happy to work with galleries, boutiques, and retailers.
Processing & Shipping
What are your processing and shipping times?
Wood Embroidery Art (Sculpture)
- Processing Time: 3–5 business days
- Shipping Time: 3–5 business days via standard shipping
- Expedited Shipping: Available upon request
Art Prints on Paper
- Processing Time: 5–7 business days
- Shipping Time: 3–5 business days via standard shipping
- Overnight Shipping: Available upon request
Canvas Prints
- Processing Time: 6–7 business days
- Shipping Time: 3–5 business days via standard shipping
- Overnight Shipping: Available upon request
3D Printed Earrings
- Processing Time: 2–3 business days
- Shipping Time: 3–5 business days via standard shipping
Custom Commissions
- Timeline varies based on project scope; discussed during consultation
How much does shipping cost?
Shipping costs are calculated at checkout based on the size and weight of your order and your delivery location.
Do you ship internationally?
Not at the moment. We currently ship within the United States only.
How will my order be packaged?
All artwork and earrings are carefully packaged with protective materials to ensure they arrive in perfect condition. Wood embroidery art pieces receive extra reinforcement to protect the dimensional elements during transit.
Can I track my order?
Yes! You’ll receive a tracking number via email once your order ships. You can also log into your account to view your order status.
Returns & Exchanges
What is your return policy for wood embroidery art and art prints?
- Return Policy: All sales are final unless artwork arrives damaged during shipping
- Damage Claims: Email us within 48 hours of delivery with photos of the damage
- Resolution: We’ll arrange for a replacement
What is your return policy for 3D printed earrings?
- Return Window: 3–5 days from delivery date
- Return Options: Exchange for same product or refund (minus original shipping costs)
Return Process:
- Log into your account to initiate a return
- Package items in original packaging with tags attached
- Ship within 3 days of delivery date
Return Condition Requirements:
- Items must be unworn
- Original packaging required
- Tags must be attached (returns will be rejected if tags are removed)
- Customer pays return shipping
- Processing Time: 3–5 business days after we receive your return
What items cannot be returned?
- Items returned after the return window
- Damaged or worn earrings
- Items without original packaging or tags
- Custom commission pieces (see below)
What if I’m not satisfied with a custom commission?
Contact us within one week of receiving your custom order. We’ll discuss possible alterations, though please note that extensive changes may not always be possible due to the nature of handcrafted work. Custom commissions are not eligible for standard returns.
Care Instructions
How do I care for my wood embroidery art?
- Dust gently with a soft, dry cloth
- Keep away from direct sunlight and moisture
- Handle with care to preserve the intricate embroidery work
- Avoid hanging in high-humidity areas such as bathrooms
How do I care for my 3D printed earrings?
- Clean gently with a soft cloth
- Store in original packaging when not wearing
- Avoid exposure to harsh chemicals or excessive moisture
- Remove before swimming, showering, or exercising
How should I care for my art prints and canvas?
- Frame prints on paper for longevity
- Keep away from direct sunlight to prevent fading
- Canvas prints can be hung immediately and are ready to display
- Avoid hanging in areas with high humidity or temperature fluctuations
Technical Support
I’m having trouble with the website. Who can help?
Contact us at customerservice@zuriperle.com or 404-934-5103 and we’ll assist you with any website issues.
Can I see more photos of a product?
Yes! Contact us for additional photos of any item. We’re happy to provide detailed images to help you make your decision.
How do I create an account?
You can create an account during checkout or by visiting zuriperle.com. Having an account allows you to track orders, initiate returns, and save your information for faster checkout.
Contact Information
How can I reach you?
- Email: customerservice@zuriperle.com
- Contact Form: com/contact
- Phone: 404-934-5103
- Business Hours: Mon – Sat, 10am – 5pm CST
- Response Time: We typically respond within 24 hours
Do you have a physical store?
Not at this time. We operate exclusively online.
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Have a question not covered here? Don’t hesitate to reach out through our contact page. We’re always happy to help!